Service Desk Engineer

برنامه‌ریزی و تحلیل
تهران , تهران

Service Desk Engineer

گروه :   برنامه‌ریزی و تحلیل
زیر گروه :  همه موارد
سابقه کار:  حداقل 3 سال
استخدام:  تمام وقت
مکان:  تهران , تهران
حداقل تحصیلات:  کارشناسی

شرح شغل



Role & Responsibilities :

• Create and dispatch tickets among teams

• Accept, analyze and classify incidents, task via agreed SLA in Jira

• Monitor progress based on timings defined in incident management process

• Strive to constantly improve on incident knowledge base

• Record, track, and close incidents, task with detailed work info and resolutions in Jira

• Perform ongoing monitoring and management of customer satisfaction

• Work under pressure

• Provide daily and weekly reports


Advantages:

• Familiar with Jira

• Understanding of ITIL foundation(SLA)

• BS degree in software engineering or IT


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